From the call to your calendar
A clear next step for Miami consultation requests
Rita can handle the scheduling handoff while your team is with patients. The practice decides which requests go to an approved consultation link and which need a team callback; clinical questions stay with your clinicians.
Our work with two customer booking platforms has included launching online booking and cleaning up service categories, including work with Booker by Mindbody and Square Appointments. We review both the call and the destination so the client can find the next step. Platform support and booking actions are confirmed for each practice.
A sent link is the next step; the booking platform confirms the appointment. Trial scope and eligibility are confirmed before activation.
She captures the request, routes it to the right provider or department, answers the logistics your team repeats all day, and escalates on the rules your practice sets.
What your practice gains
Consistent consultation intake, clear of clinical ground.
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Routing
Two callers, one line, two different destinations.
The distinction between a cosmetic inquiry and a medical concern is made by your rules, not by Rita interpreting symptoms.
What Rita covers on a practice line.
Message capture
Name, callback number, reason, preferred provider and timing, written down the same way every time.
Consultation requests
Cosmetic inquiries move toward a scheduled consultation instead of a callback queue nobody clears.
Provider and department routing
Surgical versus medical dermatology, aesthetics versus general, a named surgeon or a coordinator, on the rules you define.
Approved logistics
Location, parking, hours, what to bring, whether a referral or records are needed, and how consultation fees are handled.
Escalation
Defined phrases and call types are transferred or flagged immediately rather than answered.
Summaries
Every call arrives as a written record for the coordinator or front-desk lead who owns follow-up.
Boundaries
Rita does not diagnose, assess urgency or replace clinical triage.
This is not a limitation we work around. It is the design. A receptionist service that guesses at urgency is a liability in a medical practice.
Your team defines the escalation rules. Rita follows them literally, and says plainly when something needs a clinician.
Related pages
Hear Rita
Hear Rita handle consultation intake.
Two real recordings: a first time inquiry routed to a consultation, and a logistics question answered without touching clinical ground.
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Questions
Practice questions.
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See how your calls would be routed.
A 30-minute working session built around your services, policies and booking flow.
Book a custom demo